Industry CRM, Telephony, and AI Agents in One Stack
Vertical CRM pipelines, carrier-grade telephony, and knowledge-base-grounded AI agents across voice, chat, SMS, WhatsApp, and email — not five disconnected tools.
Operators who need CRM, phones, and AI agents without Frankensteining vendors
Stop paying for CRM + dialer + chatbot separately
One subscription
Industry workflows without custom dev
Vertical CRM packs
AI answers and qualifies 24/7
Voice + chat agents
Humans close with full context
Warm transfer + timeline
What's included
- Turnkey industry packs — automotive (buyer, trade-in, service, finance), property management, real estate, and new verticals provisioned during onboarding
- Vertical intake on every lead — vehicles, listings, units, portfolios, and service areas attached to each record
- Full telephony — IVR menus, inbound queues, outbound campaigns, Twilio provisioning, and browser WebRTC softphone
- AI voice agents with sub-second responses, emotional intelligence, and natural language booking in EN/ES/PT
- Supervisor call-center ops — listen, whisper, barge, handler-aware monitoring, and QA wrap-up
- Omnichannel inbox — voice, email, SMS, WhatsApp, and web chat on one thread per lead
- Embeddable AI chat widget — same KB-grounded brain as voice on any website with one snippet
- Campaigns Hub journeys across email, SMS, voice, and chat with consent and DNC checks
- Eleven production AI engines — memory, scoring, coaching, analytics chat, and alerts shared across modules
- Salesforce and HubSpot bidirectional sync plus Google Calendar for booked appointments
- Social Growth Engine for organic reach — separate module, same CRM and knowledge base
- Client portal so subscribers see pipeline, inbox, calls, and billing in one branded workspace
Key outcomes
One timeline per lead across voice, chat, SMS, WhatsApp, and email
Industry pipelines that match how your team actually sells — not generic B2B stages
24/7 AI coverage with human telephony and warm transfer when it matters
How it works
1
Provision
Enable your vertical CRM pack, connect telephony numbers, and crawl your site into the knowledge base.
2
Capture
Leads arrive from calls, chat widget, forms, and social — all land on one timeline with industry fields.
3
Qualify
AI agents handle first-mile voice and chat; campaigns nurture via SMS and email with consent checks.
4
Transfer
Warm handoff to humans on WebRTC softphone with IVR overflow and supervisor coaching when needed.
5
Close
Pipeline stages, scoring, and analytics show what converts — iterate playbooks across locations and teams.
Typical ROI levers
Stack consolidation
CRM + phones + AI
vs. separate vendors
Coverage
24/7 voice + chat
KB-grounded agents
Industry fit
Vertical pipelines
Turnkey packs + custom pipelines
Modules that power it
Next step
FAQ
Do I need separate tools for CRM and phones?
No. CRM, telephony, inbox, and AI agents run on one platform with shared lead timelines.
Which industries get vertical CRM?
Automotive dealerships, property management, and real estate ship as turnkey industry packs today. As we onboard clients in new industries, we provision matching packs — pipelines, intake fields, agent behavior, and portal language — without you waiting on a product roadmap.
Can agents use a desk phone?
Agents can take calls in the browser via WebRTC softphone with full lead context, or integrate PBX/SIP where configured.
Is the chat widget included?
Business plans include the embeddable AI chat widget — same knowledge base as voice.
How does AI hand off to humans?
Warm transfer with spoken context on voice; inbox assignment and notifications on chat and SMS.
Does this replace my PMS or MLS?
No. Legible is the growth layer — we sync listings and deep-link to your existing systems.
Which plan includes telephony and CRM?
Business ($549/mo) and above include CRM, AI voice, omnichannel, and campaigns. Growth is organic social only.
Can supervisors monitor live calls?
Yes — listen, whisper, and barge modes with handler-aware selection and policy-controlled permissions.
Go deeper
Quick estimate
Use this to justify investment without diving into technical details.
Impact calculator (estimate)
This is a directional estimate based on your inputs. Actual results depend on your industry, offer, and operations.
10%
15%
Estimated incremental revenue (USD/month)
$10,125
+7 extra closes/month (directional)