Every call answered — even after hours

Configure departments for maintenance, leasing, owners, or buyer lines. Property managers and brokerages get industry IVR presets out of the box — customize prompts, hours, and transfer targets per line.

• Department-based IVR trees
• PM and RE industry presets
• Business vs after-hours routing
• Holiday schedule overrides

Callers hear a natural, brand-aligned greeting immediately — not hold music while a bot initializes. Knowledge-base grounding keeps answers accurate to your services and policies.

• Sub-second answer time
• KB-grounded responses
• ElevenLabs brand voice
• Multilingual en / es / pt

Agents take calls in the browser with full lead context, coach rail, and warm transfer to teammates. Supervisors listen, whisper, or barge on live sessions when policy allows.

• Browser softphone
• Warm transfer with spoken context
• Supervisor listen / whisper / barge
• Full CRM history on screen

AI captures intent, urgency, and fit in structured CRM fields. With Google Calendar connected, it offers real availability and books appointments — or schedules human callback when needed.

• Structured qualification schema
• Google Calendar booking
• After-hours capture
• Lead scoring on disposition

Every call is transcribed and attached to the lead timeline. Post-call automation drafts SMS and email follow-ups in your brand voice — with TCPA consent checks before send.

• Full call transcripts
• Auto-drafted SMS and email
• Timeline sync on Lead record
• Campaign enrollment on no-convert

Compliance checks run before outbound SMS and voice touches so your team stays within consent rules. DNC lists and quiet hours protect deliverability and legal exposure.

• DNC enforcement
• Consent flag checks
• Quiet hours per tenant
• Policy-controlled recording