Security + Compliance
Enterprise-grade multi-tenant isolation, role-based access control, audit trails, DNC enforcement, GDPR/LGPD privacy workflows, webhook verification, and SOC 2-ready architecture.
Enterprise buyers trust your data handling
Tenant isolation
Audit-ready accountability
Full audit trails
Regulatory workflows without legal panic
GDPR / LGPD tooling
Outbound compliance built in, not bolted on
DNC + consent gates
What's included
- Multi-tenant data isolation — every client gets a fully isolated workspace with zero data leakage between tenants
- Role-based access control (RBAC) — tenant-scoped roles with fine-grained permission keys for every action
- SSO integration — enterprise single sign-on support for streamlined authentication
- Comprehensive audit trails — every significant action is logged with who, what, when, and context for accountability
- DNC (Do Not Call) enforcement — automatic DNC list checking before every outbound call or message
- GDPR/LGPD privacy workflows — data export, deletion requests, consent tracking, and right-to-be-forgotten support
- Webhook signature verification — cryptographic validation prevents spoofing and ensures data integrity
- Policy-controlled call recording — recordings and transcripts governed by per-tenant compliance policies
- Consent management — opt-in/opt-out tracking per lead across all communication channels
- Tenant-scoped API keys and OAuth credentials with rotation support
- Encryption in transit and at rest for sensitive lead and conversation data
- Portal RBAC tab gates aligned with plan entitlements and least-privilege defaults
- Compliance-ready export for audit requests and regulatory reviews
- SOC 2-ready architecture with documented security controls and isolation boundaries
How it works
1
Isolate
Every tenant gets a fully isolated workspace — data, configs, credentials, and permissions are completely separated.
2
Control
Fine-grained RBAC with explicit permission keys ensures every action is authorized, scoped, and auditable.
3
Comply
DNC enforcement, consent management, and GDPR/LGPD privacy workflows handle regulations automatically before sends and dials.
4
Verify
Webhook signatures are cryptographically validated; API access is tenant-scoped with audit logging.
5
Audit
Comprehensive audit trails, policy-controlled recordings, and export tools provide full accountability for reviews.
Go deeper
Related use cases
Related guides
FAQ
Is data shared between clients?
No — each tenant workspace is fully isolated at the data, configuration, and credential layer with zero cross-tenant access.
Do you support data deletion requests?
Yes — GDPR/LGPD export, deletion, and consent workflows with audit logging for regulatory compliance.
How is access controlled?
Fine-grained RBAC with explicit permission keys — every action is authorized, scoped to tenant, and logged in audit trails.
Is DNC enforced automatically?
Yes — outbound voice and SMS check tenant DNC lists and consent records before every attempt; blocked numbers never reach the dialer.
Are webhooks verified?
Yes — cryptographic signature validation on inbound webhooks prevents spoofed events from entering the platform.
How are call recordings governed?
Per-tenant policies control recording enablement, retention periods, access roles, and consent requirements with full audit trail.
Is the platform SOC 2 ready?
Architecture follows SOC 2-ready controls including tenant isolation, audit logging, encryption, and documented security boundaries.
Can agencies isolate client data completely?
Yes — each client tenant has separate data, credentials, RBAC, and portal access with operator switching that never commingles records.