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AI that adapts tone to customer emotion

Emotional intelligence

Agents remember every prior touchpoint

Cross-channel memory

Prioritize leads that are ready to buy

Predictive scoring

One knowledge base powers everything

Shared AI infrastructure

AI Capabilities product screenshot
What's included
  • Emotional Intelligence Engine — real-time sentiment analysis that detects 10 emotional states and adapts agent tone, empathy, and formality
  • Cross-Channel Conversation Memory — every interaction (voice, email, SMS, WhatsApp, chat) is remembered per lead, building relationship profiles over time
  • Knowledge Base Auto-Crawler — paste a URL, the AI crawls up to 300 pages, extracts structured data, and builds a complete knowledge base automatically
  • Predictive Lead Scoring — market-specific models (US, Brazil, Global) analyze dozens of engagement, demographic, and behavioral signals to score and prioritize leads
  • Real-Time AI Coaching — quality scoring, adaptive response recommendations, and sentiment-based routing suggestions during live calls
  • Revenue Forecasting — predictive models with confidence intervals, trend charts, and metric selection for leads, calls, and revenue
  • AI Analytics Chat — ask questions about your data in English, Spanish, or Portuguese and get instant, contextualized answers from your real metrics
  • Smart Alerts — AI anomaly detection monitors every metric 24/7, scores significance, and sends email notifications before problems become costly
  • Voice Cloning — clone any voice via ElevenLabs and assign it to your AI agent with full control over stability and similarity
  • AI Insight Cards — automated trend analysis combining statistical methods and LLM reasoning, appearing on every analytics dashboard
  • Natural Language Scheduling — book appointments by saying "tomorrow at noon" or "mañana a mediodía" in English, Spanish, or Portuguese
  • Grounding verification for Social Growth Engine captions against knowledge base chunks
  • Vision QA for AI-generated hero images and video frame quality gates before publish
  • One agent brain across voice, chat, SMS, WhatsApp, email, and social — emotional intelligence and memory follow the lead, not the channel
How it works
1
Train
Paste a website URL or upload knowledge — the AI crawler builds a structured knowledge base in minutes, not weeks.
2
Deploy
AI agents go live across voice, chat, email, SMS, and WhatsApp with emotional intelligence and conversation memory built in.
3
Coach
Real-time AI coaching scores call quality, suggests responses, and routes by sentiment — while supervisors monitor and barge.
4
Generate
Social Growth Engine, chat replies, and email drafts draw from the same KB with grounding verification and policy checks.
5
Forecast
Revenue forecasting, predictive lead scoring, smart alerts, and AI insight cards guide every decision with data.
See use cases
Next step
Get startedView pricingRequest a demoBack to Platform

Go deeper

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Related guides
AI Call Center PlaybookMeasurement & Attribution

FAQ

Is this separate from voice agents?
These engines power voice, chat, email, Social Growth Engine, and analytics — shared AI infrastructure, not a separate product.
Can I crawl my website for the knowledge base?
Yes — paste a URL; the crawler extracts structured data for agents, Social Growth Engine captions, and content generation.
What is emotional intelligence in practice?
Realtime sentiment detection across 10 emotional states adapts tone, empathy, and formality during live voice and chat conversations.
Can I clone a brand voice?
Yes — ElevenLabs voice cloning for AI calls with configurable stability and similarity settings for consistent audio brand.
How does predictive lead scoring help?
Market-specific models (US, Brazil, Global) rank who is most likely to convert so reps focus on ready buyers, not cold lists.
Does AI Capabilities power Social Growth Engine?
Yes — KB grounding, vision QA, caption expansion, and quality scoring gates are shared engines used by Social Growth Engine and other modules.
Can I ask analytics questions in Spanish or Portuguese?
Yes — AI Analytics Chat supports English, Spanish, and Portuguese with responses grounded in your tenant metrics.
Are AI engines tenant-isolated?
Yes — knowledge bases, inference context, and scoring models are scoped per tenant with zero cross-client data sharing.
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