Omnichannel Conversations
Voice, email, SMS, WhatsApp, and chat unified into one conversation history per lead — with cross-channel memory, automated sequences, and multilingual brand voice.
What’s included
- Five channels in one inbox — voice calls, email, SMS, WhatsApp, and web chat with unified conversation timeline
- Cross-channel conversation memory — every interaction is remembered per lead, building relationship profiles over time
- Automated multi-touch sequences — orchestrate follow-ups across channels based on engagement, intent, and segment
- Channel-aware routing — leads are directed to the right channel and agent based on preferences and campaign rules
- Multilingual brand voice — consistent messaging in English, Spanish, and Portuguese across all channels
- AI-powered message composition — context-aware replies that reference previous conversations and lead history
- Real-time delivery tracking — open rates, click tracking, bounce handling, and reputation management per channel
- Template library — pre-approved message templates for SMS, WhatsApp, and email with dynamic personalization
How it works
1
Capture
Messages arrive across voice, email, SMS, WhatsApp, and chat — automatically linked to the right lead.
2
Unify
One timeline per lead keeps full conversation history and context across all channels.
3
Automate
Multi-touch sequences orchestrate follow-ups based on engagement, intent, segment, and channel preferences.
4
Measure
Track delivery, engagement, response speed, and conversion attribution across every channel.
Next step