Social Commerce
Turn your product catalog into shoppable Instagram and Facebook experiences — sync inventory, fix disapprovals, and pair organic posts with products your audience can buy.
Launch a Meta shop from existing catalog data
Days not months
Fewer disapproved listings and sync surprises
Proactive health checks
Organic content that actually sells products
Social Growth Engine + shop linkage
One system for social + commerce ops
Same CRM and inbox
What's included
- Catalog sync from your product database to Meta Commerce Manager and shop surfaces
- Instagram Shop and Facebook Shop ready feeds with images, pricing, availability, and variant attributes
- Autopilot listing updates when inventory, SKU, or price changes — fewer manual fixes and fewer angry customers
- Commerce Manager alignment checks — catch disapprovals, policy violations, and field errors before shoppers do
- Listing health dashboards surface sync gaps, missing attributes, stale media, and policy issues in one view
- Field mapping for SKU, GTIN, brand, condition, and custom attributes — large catalogs handled with batch jobs
- Works with Social Growth Engine for organic storytelling that tags products and drives shop discovery
- Omnichannel order and inquiry context on CRM timelines — social traffic lands with full lead history
- Multi-tenant catalog isolation for agencies managing many brands with separate credentials and health reports
- Approval-friendly workflows for regulated, luxury, or high-touch catalogs that need human review gates
- Unified reporting when organic, paid, and shop traffic convert together — attribution without spreadsheet chaos
- Webhook and scheduled sync patterns for catalogs from 50 SKUs to 50,000+ with retry and error surfacing
- Product feed validation before upload — catch broken URLs, missing prices, and out-of-stock surprises early
- Integrates with campaigns and CRM so shop visitors enter nurture journeys with product context intact
How it works
1
Connect
Link Meta business assets, Commerce Manager catalogs, and your product source securely per tenant with scoped OAuth credentials.
2
Map
Define field mapping for SKU, price, availability, images, and variants — validation rules catch gaps before sync.
3
Sync
Products flow into shop-ready feeds on a schedule or via webhooks; autopilot jobs push inventory and price changes.
4
Monitor
Health dashboards surface sync errors, disapprovals, and catalog gaps — fix issues before customers see them.
5
Sell
Combine Social Growth Engine organic posts, paid campaigns, and shop surfaces with unified CRM and reporting.
Go deeper
FAQ
Which shop platforms are supported?
Meta catalog surfaces including Instagram Shop and Facebook Shop — synced from your product catalog with field mapping, validation, and ongoing health monitoring.
Do I need a separate ecommerce platform?
You bring product data from a database, CSV feed, or commerce integration. Legible syncs, validates, and monitors listing health. CRM keeps unified customer context across shop and conversation channels.
How does Social Commerce work with Social Growth Engine?
Organic posts can highlight products and drive traffic to shop surfaces while catalog data stays in sync — one platform for content creation, approval, and commerce operations.
What happens when inventory or price changes?
Autopilot jobs update Meta listings when your source catalog changes, reducing out-of-stock purchases, price mismatches, and manual Commerce Manager edits.
Can agencies manage multiple client catalogs?
Yes — each tenant catalog is isolated with its own sync jobs, credentials, health reporting, and field mapping templates.
How are disapproved listings handled?
Health checks surface Commerce Manager disapprovals and field errors in admin with actionable detail so your team can fix issues before they hurt sales.
How large can my catalog be?
Batch and webhook sync patterns support catalogs from dozens to tens of thousands of SKUs with incremental updates and error surfacing per batch.
Does Social Commerce replace my ecommerce checkout?
It powers Meta shop discovery and listing sync. Checkout may happen on Meta or your site depending on configuration — CRM captures the lead either way.