AI Voice Call Center
Production-grade real-time voice AI with sub-second responses, emotional intelligence, AI coaching, warm transfers, and complete call operations — your AI sales team that never sleeps.
Answer every call without hiring a bigger team
24/7 AI + human hybrid
Supervisors coach live calls, not after the fact
Listen / whisper / barge
Warm handoffs keep context and close rate
Spoken handoff to humans
Book appointments by voice in three languages
EN / ES / PT scheduling
What's included
- Sub-second AI voice responses — faster than human reaction, with natural-sounding premium voices
- Real-time AI coaching engine — quality scoring, adaptive recommendations, and sentiment-based routing during live calls
- Emotional intelligence — detects 10 emotional states and adapts tone, empathy, and formality in real time
- Supervisor monitoring: listen, whisper/coach, and barge modes with policy-controlled permissions
- Warm and cold transfers with spoken handoff context, retry logic, and CRM timeline updates
- Inbound campaign manager — routing rules, schedules, knowledge base, and language policy per campaign
- Voice cloning — use your brand voice across all AI calls via ElevenLabs integration
- Call recordings, transcripts, and QA/wrap-up workflows with full audit trail per tenant policy
- Natural language appointment scheduling — "tomorrow at noon" works in English, Spanish, or Portuguese
- DNC compliance, consent tracking, and GDPR/LGPD-ready privacy controls before every outbound dial
- Outbound sales sequences integrated with Campaigns Hub — AI first mile, human close
- Full business telephony — IVR phone menus, department routing (maintenance, leasing, sales), Twilio number provisioning, and browser WebRTC softphone for live agents
- Human call queues alongside AI handlers — round-robin, skill tags, after-hours overflow, and supervisor dashboards for call-center operations
- Twilio media streams with carrier-grade reliability and real-time sentiment signals
How it works
1
Configure
Set up your AI agent with brand voice, knowledge base, scripts, inbound campaign routing rules, and compliance policies.
2
Engage
AI agents handle calls with sub-second responses, emotional intelligence, and natural language scheduling in EN/ES/PT.
3
Coach
Supervisors monitor live calls with listen/whisper/barge; AI coaching scores quality and suggests responses in real time.
4
Transfer
Hot prospects are warm-transferred to human agents with full conversation context and spoken handoff summary.
5
Optimize
Review QA dashboards, transcripts, and analytics — coaching insights and outcome data improve the next week's scripts.
Go deeper
Related use cases
Related guides
FAQ
Can humans take over a live AI call?
Yes — warm transfer with full conversation context, optional supervisor listen/whisper/barge modes, and policy-controlled permissions.
Is call recording compliant?
Recording and transcripts are policy-controlled per tenant with consent tracking, audit trails, and GDPR/LGPD-ready privacy workflows.
How fast does the AI respond on calls?
Sub-second voice pipeline — designed for natural conversation flow, not awkward multi-second pauses that lose callers.
Can the AI book appointments?
Yes — natural language scheduling in English, Spanish, or Portuguese syncs to Google Calendar when connected, with confirmation on the call.
Does it work for inbound and outbound?
Yes — inbound campaign routing, outbound sales sequences via Campaigns Hub, and hybrid AI + human queue operations.
Can I use my brand voice?
Premium voices and optional ElevenLabs voice cloning keep AI calls on-brand with configurable stability and similarity settings.
How does emotional intelligence work on calls?
Real-time sentiment detection across 10 emotional states adapts tone, empathy, and formality — and feeds supervisor coaching signals.
Is DNC enforced on outbound AI dials?
Yes — tenant DNC lists and consent records are checked before every outbound voice attempt; blocked numbers never reach the dialer.
Is this a full phone system for my business?
Yes — IVR, inbound queues, outbound campaigns, WebRTC softphone in the browser, recordings, transcripts, and supervisor tools. Port or provision numbers through Twilio inside your workspace.