Omnichannel Lead Nurture
One conversation history per lead across channels — faster follow-up, better context, and higher conversion.
Sales teams and service businesses
One timeline per lead across every channel
No more context lost between SMS and email
Faster follow-up increases contact rate
Unified inbox with smart routing
Consistent brand voice in en / es / pt
Shared memory and approved templates
Know which touch moved the deal
Per-channel attribution and touch outcomes
What's included
- Unified inbox threads for voice, email, SMS, WhatsApp, and web chat per lead
- Cross-channel conversation memory — every rep sees full history before replying
- Automated follow-up sequences triggered by intent, stage, or inactivity
- Channel-aware templates that match tone and compliance per surface
- Lead Sets for segmentation, market routing, and compliance lists
- Real-time notifications when high-intent leads reply on any channel
- Multilingual conversations in English, Spanish, and Portuguese where configured
- Marketing capture JSON and UTM tags preserved on every inbound message
- Human handoff rules when AI reaches confidence or escalation thresholds
- Touch outcome tracking per message — know which step converted
- DNC and consent checks before automated outbound touches
- Analytics attribution ties channel activity to pipeline movement
Key outcomes
Higher contact rate with structured follow-ups
Less context loss across channels
Cleaner segmentation and reporting
How it works
1
Capture
Leads arrive from forms, inbound calls, and messaging — each touch attaches to one record.
2
Unify
All channel touchpoints merge into a single timeline with source tags and assignment.
3
Nurture
Automations send the right follow-up based on intent, segment, and channel preference.
4
Engage
Reps and AI collaborate in the unified inbox with full context on every reply.
5
Convert
Hand off to humans at the right moment with full history and measured touch outcomes.
Typical ROI levers
Response speed
Minutes, not days
Faster follow-up increases conversion.
Consistency
One playbook, multiple channels
Reduce manual mistakes and missed steps.
Attribution
Know what moved the deal
Tie outcomes back to touchpoints.
Modules that power it
Next step
FAQ
Does it replace my email inbox?
It unifies marketing and sales conversations tied to leads — not a full replacement for internal company email.
Can I see WhatsApp and SMS together?
Yes. Every channel appears on one lead timeline in the omnichannel inbox.
Is it multilingual?
Yes. The platform supports EN/ES/PT conversations and localized marketing experiences.
How are duplicate leads handled?
Email and phone dedupe merge notes and preserve timestamped source tags.
Can AI draft replies?
Yes. AI drafts use your knowledge base and respect human approval settings per channel.
What about TCPA and consent?
DNC lists and consent flags are checked before automated SMS and voice touches.
Can we segment by market or product line?
Lead Sets support market-specific routing, reporting, and nurture paths.
Does this connect to campaigns?
Yes. Campaign journeys orchestrate email, SMS, and voice steps with shared CRM context.
Go deeper
Related guides
Quick estimate
Use this to justify investment without diving into technical details.
Impact calculator (estimate)
This is a directional estimate based on your inputs. Actual results depend on your industry, offer, and operations.
10%
15%
Estimated incremental revenue (USD/month)
$10,125
+7 extra closes/month (directional)