Nurture Leads Across Email, SMS, and Voice
Orchestrated journeys with touch outcomes — not scattered one-off messages.
Revenue and marketing ops teams
Structured nurture beats ad-hoc blasts
Multi-touch journeys with clear ownership
See exactly which step worked
Per-touch metrics and branch outcomes
Safer outreach at scale
DNC + consent built into execution
Voice, SMS, and email in one workflow
No tool-switching between channels
What's included
- Visual journey builder for email, SMS, voice, and wait steps
- Lead Sets segment audiences by stage, market, behavior, or compliance list
- Touch outcome tracking per step — know which message converted
- AI voice steps qualify and re-engage at scale within journeys
- Branch logic based on reply, click, call outcome, or lead score
- DNC and consent checks before every outbound touch
- Quiet hours and tenant sending limits protect deliverability
- Inbound reply routing attaches responses to the active journey
- Enrichment hooks append data mid-journey for smarter branching
- Human task steps assign follow-up when automation needs a rep
- Journey analytics: drop-off, conversion, and time-to-convert per path
- CRM pipeline sync updates stage when journey milestones complete
Key outcomes
Higher contact rates
Clear journey visibility
Compliance-aware outreach
How it works
1
Segment
Define audience with Lead Sets, filters, and compliance exclusions.
2
Sequence
Build multi-channel touches with timing, branches, and human task steps.
3
Execute
Respect consent, DNC, quiet hours, and sending limits on every touch.
4
Respond
Route inbound replies and call outcomes back into journey branches.
5
Optimize
Measure outcomes per touch, refine branches, and scale what converts.
Typical ROI levers
Conversion
Structured nurture
vs. ad-hoc blasts
Visibility
Per-touch metrics
Know what works
Risk
Consent + DNC built in
Safer outreach
Modules that power it
Next step
FAQ
Can one journey mix email, SMS, and voice?
Yes — step types combine in a single journey with shared lead context.
How do Lead Sets work?
Dynamic or static segments define who enters and who is excluded from journeys.
Is TCPA compliance handled?
DNC lists and consent flags are checked before SMS and voice execution.
What happens if a lead replies mid-journey?
Reply webhooks branch the journey — pause, escalate, or assign a human task.
Can AI voice be a journey step?
Yes — AI voice steps qualify, remind, or re-engage within the sequence.
Do we see drop-off by step?
Journey analytics show completion, drop-off, and conversion per touch.
Which plan includes Campaigns Hub?
Business and Enterprise include multi-channel campaigns — see /pricing.
Can we import a list and enroll immediately?
CSV import and Lead Set enrollment support outbound journey starts.
Go deeper
Related guides
Quick estimate
Use this to justify investment without diving into technical details.
Impact calculator (estimate)
This is a directional estimate based on your inputs. Actual results depend on your industry, offer, and operations.
10%
15%
Estimated incremental revenue (USD/month)
$10,125
+7 extra closes/month (directional)