Email and SMS that may be sent

Consent, STOP, quiet hours, and a sequence that books the next action — principles only, no vendor keys.

This is public literacy, not a telephony lab. You will write how Northfield asks for consent, how STOP and quiet hours work in plain English, and a three-message sequence that books a Saturday appointment. You will not collect Dialpad or Twilio keys, 10DLC brand IDs, or live phone numbers. FCC TCPA material is a cite for literacy — we do not copy their outline and we do not give legal advice.

8 hours · Intermediate

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Module 1

Consent, STOP, and quiet hours

If you cannot say how they said yes, you do not text.

What “yes” means in writing28 min
STOP, HELP, and quiet hours30 min
The proof log a second human can audit28 min

Module 2

Sequences that book the next action

Consent without a booking job is still junk — just legal junk.

One job per send26 min
A three-step sequence, then you stop28 min
Verify, then send — a human still owns it22 min

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