Subscription Agreement

1. Plan and fees

Your monthly or annual fee is based on the plan selected at checkout. Setup fees, when applicable, are charged once at activation. Fees are billed in advance unless otherwise stated on your order form.

2. Included usage caps

Each plan includes monthly caps on leads, campaigns, AI agents, phone numbers, voice minutes, SMS, email sends, growth video seconds, and AI motion (Kling) seconds where applicable. Your active plan caps are shown at checkout and in your billing portal. Caps reset monthly (UTC).

• Growth: organic social publishing — up to 450 seconds (~7.5 min) of rendered short-form video and 90 seconds (~1.5 min) of AI motion (Kling) per month
• Business (Growth & Phone): up to 1,350 seconds (~22.5 min) rendered video and 270 seconds (~4.5 min) AI motion per month, plus AI voice, WhatsApp, and industry packs
• Enterprise / Agency: up to 3,600 seconds (~60 min) rendered video and 900 seconds (~15 min) AI motion per month (Agency may negotiate custom caps)

2a. Growth Engine video metering

Growth Engine produces premium short-form video (Stories, Reels, TikTok, and feed variants) with voiceover, music, and typography. To keep billing fair and predictable:

• Rendered video seconds: each approved Growth slot counts once per month as the duration (in seconds) of the longest rendered variant published for that slot (typically the Reel or TikTok cut), not the sum of every surface.
• AI motion (Kling) seconds: each successful Kling image-to-video API call counts as 5 or 10 seconds (provider limit), even when the final exported clip is longer due to voiceover, music, and burned-in captions.
• Template motion (Ken Burns): included in rendered video seconds; no separate Kling charge when AI motion is unavailable or caps are reached.
• Clip lengths: Stories, Reels, and related exports are engineered for engagement (typically 10–45 seconds depending on surface and content pillar), not legacy 5-second flashes.
• When a monthly cap is reached, new AI motion or video generation may pause until the next UTC month or until you upgrade — existing scheduled posts are not retroactively removed.

3. Overage billing

Usage beyond included caps may incur overage charges at the rates published for your plan (voice minutes, SMS, email, leads, campaigns, AI voice minutes, and provider pass-through costs). You authorize Legible to bill overages to your payment method on file.

4. No guaranteed results

Legible provides software tools for marketing, communications, and lead management. We do not guarantee specific revenue, lead volume, ranking, or conversion outcomes.

5. Content ownership and approval

You retain ownership of content you provide. You are responsible for reviewing and approving AI-generated posts, emails, and scripts before publication where your workflow requires human approval.

6. AI limitations

AI features may produce inaccurate or incomplete output. Human review is recommended for customer-facing communications, Fair Housing compliance (real estate), and regulated industries.

7. Call recording and consent

Where call recording or AI voice is enabled, you are responsible for providing required notices and obtaining consent under applicable federal and state laws.

8. Knowledge base authorization

By providing website URLs or documents for crawl, you represent that you have the right to allow Legible to index that content for your tenant knowledge base.

9. Cancellation and data export

You may cancel per your billing portal. Upon cancellation, access continues through the paid period. Export requests are handled per our Privacy Policy and data processing terms.

10. Subprocessors

We use subprocessors listed on our Trust page to deliver the service (hosting, AI, telephony, email, social APIs). A current list is maintained at /trust.