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Tienda Digital Pro Aumenta su Tasa de Conversi�n un 156% con IA Conversacional https://legiblemarketing.com/en/case-studies/tienda-digital-pro-conversion-ia

Client

Tienda Digital Pro (Comercio Electr�nico) Global

Platform modules

Voice + Call CenterOmnichannelCRM + LeadsWebsites + CMSAnalytics
See full platform

The Challenge

Una tienda de e-commerce que vendía en EE.UU. y LatAm no tenía forma unificada de atender consultas por voz, email, chat y WhatsApp. Los clientes hispanos recibían respuestas solo en inglés, y los follow-ups de carritos abandonados eran manuales e inconsistentes.

Our AI-Powered Solution by Legible Marketing

Desplegamos agentes IA omnicanal que atienden consultas en todos los canales en inglés, español y portugués. La memoria de conversación asegura que los clientes nunca se repitan. Secuencias multi-touch automatizadas manejan abandono de carrito con follow-ups personalizados que saludan por nombre.

Implementation timeline
An example of how rollout looks week by week.
  1. Week 1 — Setup
    Define goals, configure modules, permissions, and tracking.
  2. Week 2 — Launch
    Enable flows, queues, and automations; run QA.
  3. Week 3 — Optimize
    Iterate scripts, routing, and reporting based on data.
  4. Week 4 — Scale
    Increase volume, expand channels, and standardize operations.
What we did
  • - Module and permission setup
  • - Automations and routing
  • - Dashboards and reporting
  • - Result-driven iteration
What the client did
  • - Approvals (copy/policies)
  • - Goal and offer alignment
  • - Weekly review of results

Key Results & Impact

roi
3.8x
satisfaccion
92%
aumentoConversion
156%
carritosRecuperados
23%
How we measured
We measure KPIs against a prior baseline and attribute results by campaign, channel, and operations.
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Client Testimonial

"Nuestros clientes hispanos finalmente se sienten atendidos en su idioma. La IA recuerda su última conversación incluso cuando cambian de WhatsApp a voz."

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Let Legible Marketing help your business achieve similar results in Latin America, North America, or Europe. Our "No Results, No Pay" guarantee makes it a risk-free decision.

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      Tienda Digital Pro Aumenta su Tasa de Conversi�n un 156% con IA Conversacional | Legible Marketing (EN) | Legible Marketing