Regional Law Partners: AI Intake Automation | Legible Marketing (EN)

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Client

Regional Law Partners (Legal Services) Global

Platform modules

Voice + Call Center Omnichannel CRM + Leads Websites + CMS Analytics

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The Challenge

The law firm needed to improve its lead response rate and automate the intake process.

Our AI-Powered Solution by Legible Marketing

We implemented AI voice agents with OpenAI and WhatsApp routing with bilingual scripting. Based in Florianópolis, our team worked remotely with the client, demonstrating our global capabilities.

Implementation timeline

An example of how rollout looks week by week.

Week 1 — Setup
Define goals, configure modules, permissions, and tracking.
Week 2 — Launch
Enable flows, queues, and automations; run QA.
Week 3 — Optimize
Iterate scripts, routing, and reporting based on data.
Week 4 — Scale
Increase volume, expand channels, and standardize operations.

What we did

- Module and permission setup
- Automations and routing
- Dashboards and reporting
- Result-driven iteration

What the client did

- Approvals (copy/policies)
- Goal and offer alignment
- Weekly review of results

Key Results & Impact

taxaResposta

0.92

taxaVitoriaIA

0.31

casosAssinadosMes

tempoRetencaoMinutos

How we measured

We measure KPIs against a prior baseline and attribute results by campaign, channel, and operations.

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Client Testimonial

"Even working remotely, the Legible Marketing team in Florianópolis delivered exceptional results."

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