Regional Law Partners: AI Intake Automation | Legible Marketing (EN)

Client

Regional Law Partners (Legal Services) Global

Platform modules

Voice + Call Center Omnichannel CRM + Leads Websites + CMS Analytics

The Challenge

A regional law firm handling personal injury and family law cases was losing leads due to slow intake response. Potential clients calling after hours got voicemail, and bilingual inquiries (English/Spanish) were handled inconsistently. The intake team spent hours on initial qualification calls that could have been automated.

Our AI-Powered Solution by Legible Marketing

We deployed AI voice agents for 24/7 intake handling in English and Spanish. The AI qualifies leads by case type, timeline, jurisdiction, and urgency, then books consultations directly into attorney calendars via Google Calendar. Spanish-speaking callers get fully native conversations. Complex cases are warm-transferred to paralegals with complete qualification notes and conversation history.

Implementation timeline

An example of how rollout looks week by week.

Week 1 — Setup
Define goals, configure modules, permissions, and tracking.
Week 2 — Launch
Enable flows, queues, and automations; run QA.
Week 3 — Optimize
Iterate scripts, routing, and reporting based on data.
Week 4 — Scale
Increase volume, expand channels, and standardize operations.

What we did

- Module and permission setup
- Automations and routing
- Dashboards and reporting
- Result-driven iteration

What the client did

- Approvals (copy/policies)
- Goal and offer alignment
- Weekly review of results

Key Results & Impact

taxaResposta

0.92

taxaVitoriaIA

0.31

casosAssinadosMes

tempoRetencaoMinutos

How we measured

We measure KPIs against a prior baseline and attribute results by campaign, channel, and operations.

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Client Testimonial

"We capture every lead now, including Spanish speakers we used to lose. The AI qualifies them better than our old intake process."

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