Loja Digital Pro Aumenta sua Taxa de Convers�o em 156% com IA Conversacional | Legible Marketing (EN)

Client

Loja Digital Pro (E-Commerce) Global

Platform modules

Voice + Call Center Omnichannel CRM + Leads Websites + CMS Analytics

The Challenge

Uma loja de e-commerce que vendia nos EUA e LatAm não tinha forma unificada de atender consultas por voz, email, chat e WhatsApp. Clientes hispanos recebiam respostas apenas em inglês, e os follow-ups de carrinhos abandonados eram manuais e inconsistentes.

Our AI-Powered Solution by Legible Marketing

Implantamos agentes IA omnichannel que atendem consultas em todos os canais em inglês, espanhol e português. A memória de conversa garante que clientes nunca se repitam. Sequências multi-touch automatizadas lidam com abandono de carrinho com follow-ups personalizados que cumprimentam por nome.

Implementation timeline

An example of how rollout looks week by week.

Week 1 — Setup
Define goals, configure modules, permissions, and tracking.
Week 2 — Launch
Enable flows, queues, and automations; run QA.
Week 3 — Optimize
Iterate scripts, routing, and reporting based on data.
Week 4 — Scale
Increase volume, expand channels, and standardize operations.

What we did

- Module and permission setup
- Automations and routing
- Dashboards and reporting
- Result-driven iteration

What the client did

- Approvals (copy/policies)
- Goal and offer alignment
- Weekly review of results

Key Results & Impact

roi

3,8x

satisfacao

92%

aumentoConversao

156%

carrinhosRecuperados

23%

How we measured

We measure KPIs against a prior baseline and attribute results by campaign, channel, and operations.

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Client Testimonial

"Nossos clientes hispanos finalmente se sentem atendidos no seu idioma. A IA lembra da última conversa mesmo quando mudam de WhatsApp para voz."

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