Home Services Company Recovers $500K in Revenue by Eliminating Missed Calls | Legible Marketing (EN)

Client

QuickFix Home Services (Home Services) Global

Platform modules

Voice + Call Center Omnichannel CRM + Leads Websites + CMS Analytics

The Challenge

A home services company (HVAC, plumbing, electrical) was losing emergency calls to competitors because their answering service couldn't dispatch or schedule. Customers calling at 2 AM for a burst pipe got a "we'll call you back" message and called someone else.

Our AI-Powered Solution by Legible Marketing

AI voice agents now handle every call 24/7 with natural language scheduling. For emergencies, the AI immediately warm-transfers to the on-call technician with full details. For routine appointments, it books directly into Google Calendar and sends confirmation via SMS. Predictive analytics help the company forecast busy seasons and staff accordingly.

Implementation timeline

An example of how rollout looks week by week.

Week 1 — Setup
Define goals, configure modules, permissions, and tracking.
Week 2 — Launch
Enable flows, queues, and automations; run QA.
Week 3 — Optimize
Iterate scripts, routing, and reporting based on data.
Week 4 — Scale
Increase volume, expand channels, and standardize operations.

What we did

- Module and permission setup
- Automations and routing
- Dashboards and reporting
- Result-driven iteration

What the client did

- Approvals (copy/policies)
- Goal and offer alignment
- Weekly review of results

Key Results & Impact

missedCalls

<2%

satisfaction

4.8/5

costReduction

60%

revenueRecovered

$500K

How we measured

We measure KPIs against a prior baseline and attribute results by campaign, channel, and operations.

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Client Testimonial

"We stopped losing emergency calls at night. The AI dispatches our on-call team instantly, and the Google Calendar sync means no double bookings."

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