Gringo Adventures: Concierge com IA para Turismo | Legible Marketing (EN)

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Client

Gringo Adventures (Turismo) Global

Platform modules

Voice + Call Center Omnichannel CRM + Leads Websites + CMS Analytics

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The Challenge

A agência de turismo precisava melhorar suas conversões de reservas e gerenciar follow-ups manuais no WhatsApp.

Our AI-Powered Solution by Legible Marketing

Implementamos fluxos de concierge com IA no WhatsApp, incluindo construtor de itinerários omnichannel e biblioteca de prompts de upsell. Nossa solução funciona perfeitamente para clientes brasileiros e internacionais.

Implementation timeline

An example of how rollout looks week by week.

Week 1 — Setup
Define goals, configure modules, permissions, and tracking.
Week 2 — Launch
Enable flows, queues, and automations; run QA.
Week 3 — Optimize
Iterate scripts, routing, and reporting based on data.
Week 4 — Scale
Increase volume, expand channels, and standardize operations.

What we did

- Module and permission setup
- Automations and routing
- Dashboards and reporting
- Result-driven iteration

What the client did

- Approvals (copy/policies)
- Goal and offer alignment
- Weekly review of results

Key Results & Impact

valorMedioViagem

1840

taxaConversaoReservas

0.27

taxaHospedesRepetidos

0.22

tempoRespostaConciergeMinutos

How we measured

We measure KPIs against a prior baseline and attribute results by campaign, channel, and operations.

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Client Testimonial

"A Legible Marketing nos ajudou a expandir nossa presença para todo o Brasil e internacionalmente, tudo gerenciado pela equipe em Florianópolis."

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