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Exit Timeshare Consultant: AI-Powered Intake and Support for Timeshare Exit https://legiblemarketing.com/en/case-studies/exit-timeshare-consultant-ia-intake

Client

Exit Timeshare Consultant (Professional Services) Global

Platform modules

Voice + Call CenterOmnichannelCRM + LeadsWebsites + CMSAnalytics
See full platform

The Challenge

The consultancy needed to qualify timeshare leads efficiently, answer inquiries 24/7, and serve clients in English and Spanish without scaling headcount.

Our AI-Powered Solution by Legible Marketing

We implemented AI voice and chat agents for lead triage, automated FAQ, and smart routing. Timeshare knowledge on rescission, documentation, and processes was ingested into the AI knowledge base.

Implementation timeline
An example of how rollout looks week by week.
  1. Week 1 — Setup
    Define goals, configure modules, permissions, and tracking.
  2. Week 2 — Launch
    Enable flows, queues, and automations; run QA.
  3. Week 3 — Optimize
    Iterate scripts, routing, and reporting based on data.
  4. Week 4 — Scale
    Increase volume, expand channels, and standardize operations.
What we did
  • - Module and permission setup
  • - Automations and routing
  • - Dashboards and reporting
  • - Result-driven iteration
What the client did
  • - Approvals (copy/policies)
  • - Goal and offer alignment
  • - Weekly review of results

Key Results & Impact

coberturaIdiomas
2
conversaoConsultas
0.38
reducaoTempoQualificacao
0.6
How we measured
We measure KPIs against a prior baseline and attribute results by campaign, channel, and operations.
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Client Testimonial

"Legible Marketing's AI transformed our intake. We now qualify leads in minutes and our consultants focus on complex cases."

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